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How do I get a username or a password?

Article ID: 1
Last updated:
08 Jun, 2010
Views: 1546

To get a username and password, your administrator must first have your account with an email address entered in the system.
 
To get your username and password:
    1. Go to www.reftown.com
    2. Click Login (In top right corner)
    3. Click Send me a username and password
    4. Enter your email address
    5. Click on "Send My Password"
The officials roster and schools roster of each association on RefTown will be searched for the entered email address. RefTown currently allows up to three (3) email addresses to be entered for each account. All of them will be searched for a match.
  • If a match is found, your details will be sent to you at the email address requested. That email will contain all of the details necessary to log in.
  • If no match is found, it will respond with "Email address not found. Details not sent."
    • If no account matches or if the association you are attempting to access is not listed in the email, then the email address you entered is not on the roster of that association.
    • If you have multiple email addresses, you may wish to try one of your other addresses.
 
  • NOTE for OFFICIALS:
    • If your email address is not found, you may need to submit a registration form (under the "Public" menu). Once it is submitted, the association's administrator will receive a notice that you've registered and may enable your account. Once your account is enabled, you'll receive your account login information by email.
    • If the association is not configured for online registrations, contact the association through other means (phone, email, etc.) to get your account entered into the system (or to get your email address corrected).
 
  • NOTE for SCHOOLS (or TEAMS for some organizations):
    • The email address entered in the system for your school may belong to any individual in the sports program—Athletic Director, Coach, Secretary, etc. Please try these other addresses. If none of them matches, contact the association's administrator to ensure that your school/team is in the system and that your email address is correct.

Also read
document How do I change my username?
document What can I use for my username and password?

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