Obtaining your username and/or password:
1. Go to www.reftown.com
2. Click "Login" at the top right
3. On the page that opens, click Send me a username and password
4. Enter your email address
5. Click "Send My Password"
You'll be informed whether a match for your email address was found. If it is found, you should receive your login information by email in just a few minutes. If it doesn't arrive, you may wish to check your junk mail folders. If none is found, the email address entered is not listed on any roster on RefTown.
Your username/password notice will also list all accounts linked to the entered email address. You'll be able to access all of them with just the one username and password.
Logging into RefTown:
1. Go to www.reftown.com
2. Click "Login" at the top right
3. On the page that opens, enter your username and password
4. Click the "Login" Button just below the username and password boxes
You will now be logged into RefTown. Note the red box at the top and near the right that lists your name—and the currently active account.
You may or may not be logged into the sport/association or school you want to access. Accounts on RefTown are linked by email addresses. A single email address, username, and password will gain you access to all accounts that list the same email address.
Moving between accounts—associations/sports/schools:
1. Click the red box at the top and near the right that lists your name and the currently active account
· It will open a list of all accounts that are linked to the currently active account
2. Locate the association/school you want to access
3. Click the "Go" Button at the right of that listing
You will be immediately switched to that account. RefTown will also remember the last selected account and will select that account first upon your next login, usually taking you directly to one of your in-season sports.
If you do not see all your accounts, that means they do not have the same email address listed on the rosters. If you wish them to be linked, you'll need to update or add your email address on the missing accounts. If you do not have a username/password for the other accounts, contact either the commissioner for your organization or RefTown Support.
Viewing your games:
After Logging in, you have a several ways to get to your games. A few of them are:
1. From the home page, locate your upcoming games listing in the middle of the page
· Click "See full schedule" to see all of your future games that are in the system
· Click "Unaccepted Games" to see any future games that you've not previously confirmed (or that have since been changed)
2. Click the menu "Schedules" -> "Games"—this will list all future games that have been entered into the system
You can optionally use the "Search for Games" filter on the games page to refine the listing of games to only show one subset of games (V, JV, etc) at a time.
Confirming your games:
Once you've reached a listing of your games, you'll need to verify them for accuracy and completeness. To do that:
1. Check either "Yes," "No," or "OK" by each game as is appropriate
2. (Schools/Teams) For those that are not correct, also enter comments in the comment box (at the bottom) detailing what needs to be corrected, if it is enabled
3. Once you've responded to all games, click the "Submit Responses" button at the bottom right
· Note that it is not absolutely necessary that you response to "all" games at the same time. If you choose, you can deal with them in multiple sessions
After submitting, you'll be taken to a page that will summarize your responses and, depending on the organization's configuration options, an email will be sent to the assignor with the details of the responses.
Changing your Username:
After logging in:
1. Click the red box at the top and near the right that lists your name and the currently active account
2. Click "Edit Profile"
3. Click "Change Username"
4. Enter your preferred username
5. Click the "Change My Username" button
If the entered username is available, it will be changed immediately; otherwise, you'll be informed that it is not available.
Changing your Password:
After logging in:
1. Click the red box at the top and near the right that lists your name and the currently active account
2. Click "Edit Profile"
3. Click "Change Password"
4. Enter your current password
5. Enter your preferred password
6. Enter your preferred password again
7. Click the "Change My Password" button
Changing your Contact Information (address, email address, phone, etc.):
After logging in:
1. Click the red box at the top and near the right that lists your name and the currently active account
2. Click "Edit Profile"
3. Click "Personal and Contact Information"
4. Update any information that is missing or not accurate
5. Select the organizations that your wish to save these changes to—you no longer have to update each one individually
6. Click "Update This Item"
Note: If you change your email address, it may cause a new username and password to be generated and emailed to you depending on various security criteria. An existing username will remain with the old email address as long as some account still lists that username.
